Return Policy
Your complete satisfaction is our top priority! The 30 day money back guarantee applies to all orders sold through Polar-Ray.com that are returned in undamaged condition along with all original packaging, accessories and instructions originally boxed with the product. Prior to returning any product, the customer must request a Return Merchandise Authorization number (RMA #) by sending an E-mail to info@polar-ray.com. All requests for a Return Merchandise Authorization number must be received within the 30 day period that begins on the original date of purchase. Products must be returned and received at Polar-Ray.com no longer than 45 days from the original date of purchase. Customer is responsible for all shipping charges associated with the return shipment. A full refund will be issued on your returned products approximately 3-5 days after receipt of your return shipment. There are no restocking or exchange fees for orders under $200.00. We do not offer refunds on original shipping charges that may apply to your order. Polar-Ray.com reserves the right to refuse, and will return to the customer, all items not meeting the above requirements. For orders over $200.00 a 10% restocking fee will be applied.
