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Knowledge Base

Guarantee

30 Day Money Back Guarantee - NO RESTOCKING CHARGES OR FEES!

 
 12/1/2008

Return Policy

Your complete satisfaction is our top priority! The 30 day money back guarantee applies to all products sold through Polar-Ray.com that are returned in undamaged condition along with all original packaging, accessories and instructions originally boxed with the product. Prior to returning any product, the customer must request a Return Merchandise Authorization number (RMA #) through their customer account on the Polar-Ray.com website or calling 1-888-494-5773. All requests for a Return Merchandise Authorization number must be received within the 30 day period that begins on the original date of purchase. Products must be returned and received at Polar-Ray.com no longer than 45 days from the original date of purchase. Customer is responsible for all shipping charges associated with the return shipment. A full refund will be issued on your returned products approximately 3-5 days after receipt of your return shipment. There are no restocking or exchange fees for any of our in-stock products. We do not offer refunds on original shipping charges that may apply to your order. Polar-Ray.com reserves the right to refuse, and will return to the customer, all items not meeting the above requirements.

Defective Product:

We offer a minimum three (3) year warranty on all stocked products. Additionally, some of our manufacturers offer warranty periods on certain products that extend beyond the three year period. Warranty information for specific products may be found on an individual product’s webpage or with the product packaging. Customers may call us at 1-888-494-5773 to receive a return FedEx shipping label for defective items.

Damaged in Shipment:

Products damaged in shipment should be rejected at delivery or reported to our Customer Care Center no longer than 5 business days following receipt. Please call 1-888-494-5773 or email us at customercare@polar-ray.com.

How to Initiate a Return or Exchange:

Please contact our Customer Care Center via phone, email, or logging into www.polar-ray.com with your registered user name and password (after login please click on View Details for the correct order, then on Add New RMA). A friendly Customer Care team member will assist you with the rest of your return. Once your undamaged items are received at our processing center, a full refund for those items will be issued within 3-5 days. NO RESTOCKING CHARGES OR FEES!

Polar-Ray Customer Care:
Monday-Friday, 9:00AM-5:00PM Mountain Time
Telephone: 1-888-494-5773
Email: customercare@polar-ray.com